Terms of Sale

Who we are

This shop is run by The Bash Mash. You can contact us at support@thebashmash.com or through the Contact us page. These terms apply when you buy from this shop, and our Privacy Policy explains how we use your information.

Ordering

• Prices are in pounds and shown on each product and in your basket. The delivery charge is shown before you pay.
• You pay by card on Stripe's secure checkout page. We never see your card details.
• Your order is accepted when your payment goes through and you see the order confirmation. If something turns out to be out of stock, we'll tell you and refund it in full.
• If we've made an obvious mistake with a price, we'll contact you before sending the order, and you can choose to cancel for a full refund.

Delivery

• We deliver to UK addresses only.
• Delivery usually takes 3 to 5 working days after your order is posted.
• If your order hasn't arrived within 30 days, tell us and we'll send a replacement or refund you in full.
• Please check your delivery address at checkout. If an order comes back to us because the address was wrong, we'll refund it minus the delivery charge, or send it again if you pay the postage.

Changing your mind

You can cancel your order for any reason within 14 days of receiving it. This is your legal right when you buy online.

• Tell us at support@thebashmash.com within the 14 days. You don't have to give a reason.
• Send the items back within 14 days of telling us. You pay for the return postage.
• Items need to be unworn and unwashed, with any tags still on. You can check them as you would in a shop, but if they've been used more than that, we may take money off your refund.
• We refund the item price and the original standard delivery charge within 14 days of getting the items back, to the card you paid with.

Items made or personalised specially for you can't be returned unless they're faulty.

Faulty or wrong items

If something arrives faulty, damaged or not as described, tell us at support@thebashmash.com, with a photo if you can. We'll pay the return postage, and you can have a replacement or a full refund. This doesn't affect your rights under the Consumer Rights Act 2015.

Our responsibility

We're responsible for losses you could reasonably expect to result from us breaking these terms. We sell to consumers for personal use, so we're not responsible for business losses. Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing affects your legal rights as a consumer.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.